The Clarabridge CX Social team builds a customer care tool for social media. Our clients use our software to be able to respond to the incoming questions and complaints on their Facebook pages, Twitter accounts, Instagram profiles, a.o. These clients often have a high volume of messages, on several social profiles. We try to make those people’s lives easier by offering automation tools, smart routing of messages and reply suggestions, among others.
CX Social is one of the products of Clarabridge, and in the broader context of the company we focus on all types of customer feedback (like survey results and call transcriptions), and offer advanced data modelling and dashboarding features.